Friday, April 24, 2009

CRM - The Leader in Software-as-a-Service

Salesforce.com provides a web based Customer Relations Management (CRM) and Cloud Computing service opportunity. It comes with a 30 day free trial and clear usage directions through demos and phone helplines.

Customer relationship management (CRM) is a comprehensive way to manage the relationships you have with your customers—including potential customers—for long-lasting mutual benefit. Effective CRM systems capture information about customer interactions and presents that information to users so that they can service those customers more effectively and efficiently.

The service provides flexibility to build your own tailor-made CRM system so that it can cater to your organization specifically. Through a survey they proved that CRM led to a 71% increase in customer retention. Also, keeping the recession in mind they have various pay as you go schemes that make the service even more affordable since the initial investment won't seem as much.

The website offers blogs and online events that potential businesses can view. It brings the service's clients closer and forms a sort of community for them to share their experiences and success stories through.



Watermelon Love.

I hate how fruits I love go out of season. And how stupid bananas and well not stupid, but apples stay forever. so annoying. Cuts on my fingers and all, I wish they'd stay..


Just when I thought I'd loved all of Coldplay, I find something new.

Sunday, April 12, 2009

Too much activity?

My second post for the day.. how unusual. Liking being online i guess.


Appleflowers. Jungle. Floom. Secret Boyfriends. =P Jellybeans. funguS? Gorgeously bald people.

<3 =)

What Stress Means To Me

Stress. To define it, it is nothing but a normal physiological response of the body to situations or stimulus which are perceived as 'dangerous' to the body. Stress can affect anyone at anytime in some point of life. When stress occurs regularly it causes harm to body.
There are various causes of stress. Amongst them, the three main ones are threat, fear and cognitive dissonance.
A perceived threat will lead a person to feel stressed. This can include physical threats, social threats, financial threat, and so on. In particular it will be worse when the person feels they have no response that can reduce the threat, as this affects the need for a sense of control. Helplessness elaborated a little later with an example is not only a cause but also an effect of stress.
Generally speaking, any threat to needs is likely to lead to stress being experienced. Needs can be defined through Maslow’s Hierarchy of Needs. Physiological needs being right at the bottom, and also being the most important, and the pyramid progressing to the need for Self Actualization. At this stage in my life, thankfully, my physiological needs are all met with. Thankful for the health I have been blessed with; financial dependence on my parents which leaves things like clothing, shelter, food, as things I take for granted. The rest of the hierarchy is applicable in various situations.
Threats generally lead to fear, which again leads to stress. Fear leads to imagined outcomes, which are the real source of stress. One of my worst fears is being robbed. Generally the term refers to being robbed on a material level, but unfortunately the thief not only takes away your belonging but also your sense of security. Thus ridding you of possibly a physiological need and a need for safety. Just a simple example from my day to day life to prove my point: I was sitting in my car, waiting for the college bus to come pick me up when a man came and stole my cell phone, and my mother’s gold bangles on gunpoint. Ever since, that particular stop, which is the closest to my house, has started holding a very different meaning for me. Standing there waiting, alone is enough to cause anxiety. And god forbid any motorcyclist passes by, my heart starts beating at double the rate. Peace of mind is an important thing that one must have, I think, to reduce the feeling of stress.
The third cause of experiencing stress is Cognitive Dissonance. When there is a gap between what we do and what we think, then we experience cognitive dissonance, which is felt as stress. Thus, if I think I am a nice person then doing something that hurts someone else, will make me experience dissonance and stress. Human relations mean a lot to me. Being someone who is dependent on them, maintaining them is a huge concern of mine – and ends up being stressful at times. Relationships are not easy, whether they are personal or work related.
Dissonance also occurs when we cannot meet our commitments. We believe we are honest and committed, but when circumstances prevent us from meeting our promises we are faced with the possibility of being perceived as dishonest or incapable (i.e. a social threat).
Being a college student I will dissect the topic a little further and talk about the sort of stress people in this age bracket generally face.
As distinguished psychoanalyst. Dr. Robert Foss from the research laboratories in UCLA has cited, “anxiety is the core termite of the human system and in the younger generation it is finding a common victim. Starting from high school and college.”
It is obvious from this comment that stress related anxiety is a prime parasite of stress. At college level it has been seen to affect students with memory loss and in extreme cases, especially in students away from home, mental break down.
Negative stress is one which does not seem to leave. If a person is experiencing stress intermittently then often another dire psychological consequence of it is the loss of self confidence. This proves to be very traumatic for people in any stage of their lives.
The American Institute of Stress Management states, “College related stress leads to the extreme deterioration in the level to ego and self confidence. If occurring often, this leads to the complete shutdown of the brain cells which are necessary to simulate such confidence. At times this leads to the sadly, suicidal cases.”
A report by BBC news network covering stress in college students stated that universities like Oxford and MIT have the highest rates of suicide than anywhere else in the world. Examples closer to home are of instances we have heard of students from Aga Khan, not being able to cope with the stress the top notch medical university expects off them. And even LUMS, where just a year back, a friend’s older brother committed suicide because the stress of his falling GPA was just too much for him to cope with. The frustration of helplessness in situations like these causes people to turn bitter and thus lose friends - which is something that causes even more stress.
It has been noted that extreme and often stressful exposure without a break can lead to the numbness of attitude towards work and pressure. Indifference isn’t an effective way of management, in fact many outstanding individuals have been seen to deteriorate in their fields due to the “I don’t care” factor.
However a certain amount of stress is expected off us as students so as to take our tasks at hand seriously. It is generally the stress of exams that get us to start studying and do our very best to ensure good grades. As long as this stress stays within a healthy limit, it does students good. As Damien Gred, psychologist says, “without the little bit of end minute stress students wouldn’t get much work done, the lax in mindsets would never allow them to manage time and the last surge of adrenalin would never exist.”
To conclude I would say, that a certain amount of stress should be experienced at least in academic scenarios. Though the advantages of stress exist they are seldom seen. It is more common in the existing generation to see adverse affects of stress and extreme psychological effects.

Finally.

Forget the peace inside
You’ve given way to the gods of destruction
Full of desire
You feel afraid that there’s nothing left

Uhoh, Ohno.

Loving today. Haven't had time like this on my hands in ages. And the day's only halfway done. Intend on making the most of it. Music, baked even. Haircut? Possibly. Feel like I need to work on things. People. Find ways to keep myself occupied. Work doesn't seem inviting. Halfway done though. =)

Still needs some finetuning but posting it anyway.

Sunday, March 22, 2009

Orange: MIS guest speaker session

Orange: MIS guest speaker session

MIS guest speaker session

Weird day yesterday was. Started with heading to school for a guest speaker session. Meeting terrible news on the way. And then getting marked absent for leaving class to attend to a phone call. Which led to even worse repercussions.

Anyway, the guest speaker was Mr.Sajid Khan. And he spoke about IT Assurance and Risk Management.

Wouldn't expect there to be much room for creativity there but read on.. =)

IT Risk Management leads to 3 key risks :

  1. Confidentiality of the Data
  2. Integrity of the Data; making sure that its reliable
  3. Availability of the Data
There are 4 major firms who offer this service

  1. Earnest and Young
  2. KPMG
  3. Price Waterhouse Coopers
  4. Deloitte
A good knowledge of business administration, IT aswell as Accounting and Auditing is essential for the effective provision of this service.

You can assess their services on the following bases :

  1. IT entry level controls : strategy, policy and procedures, training and development
  2. IT general level control :
    SDLC (System Devp. Life Cycle) and Change Management (Integrity),
    Logical Access (Confidentiality),
    IT Operations (Availabilty).
  3. IT application controls : with SOX 404 (a requirement to show that internal audits are working) With IT being an integral part of the audit.